FAQ

3-7 working days for bike; 15-20 working days for battery; 7-10 working days for accessories.

The bike is shipped from the Poland.

If the package is lost, we will actively contact the logistics to find out the situation. If the package is lost, we will send a new one for you.

Please make sure to submit the new address before the package leaves the warehouse. The address cannot be changed when the bicycle is dispatched.

Parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition.

Yes, but only can get a refund within 15 days.

Yes, but for the unworn, unopened packages, unused.

To start a return, you can contact us at cola@philodo.com. If your return is accepted, we’ll inform you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Tax included. There is no extra charge.

The following payment methods can be supported by our website: Paypal, Visa, Mastercard, American Express, Discover, JCB, Diner Club, Maestro, UnionPay. (We support PayPal, credit, debit cards or bank transfers)

If your coupon code does not work, it is most likely to be out of date. Kindly please use the discount code within the period of time for its use.