At present, our orders are only accepted for delivery to EU countries, including Austria, Belgium, Bulgaria, Croatia, UK, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We normally ship by UPS, tax included, and free shipping to EU countries, including Austria, Belgium, Bulgaria, Croatia, CZ, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. The order will be delivered within 3-7 working days after placing the order. (Except for days off) [ATTENTIONS]: Affected by Covid-19, there will be some delay in the delivery.
Shipping Address: Bikes are shipped from the Poland. Battery and other accessories are shipped from China.
Delivery Time: Battery transportation time: 15-20 working days. Transportation time of other accessories: 7-10 working days.
PHILODO BIKES are covered 1-year comprehensive warranty. This include frame and all components. The warranty does not include normal wear and tear, improper maintenance or misuse. Exclusions: The above warranty does not cover normal wear and tear, improper assembly, damage or failure due to accident, misuse, abuse, or neglect, improper follow-up maintenance, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. Please contact me promptly for any maintenance and after-sales issues.
RETURN & EXCHANGE
We aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, so we have a 15-day return policy, which means you have 15 days to apply for a return after receiving the goods. To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labeled, and in the original packaging. For more information, please refer to our return policy.